Last Updated: August 13, 2024
Effective Date: August 14, 2024
We understand that how your information is used and shared is important to you. We appreciate your trust and take the protection of your privacy very seriously. Before using Pixyer, please take the time to carefully read and understand this Privacy Policy.
This policy explains how Pixyer and its affiliates (collectively referred to as “Pixyer,” “the site,” or “we”) collect, use, and disclose information related to our operations, including personal information of users (collectively referred to as “users” or “you”), as well as your rights and choices when using Pixyer services.
All content, information, and materials included in or displayed on the Pixyer site are owned, operated, and provided by us or on our behalf, and will be developed over time.
We collectively refer to the site and its content, information, and materials as “services.” By using Pixyer's services, you agree to the handling of personal and business information as described in this Privacy Policy. If you disagree with any part of this Privacy Policy, you may choose to discontinue accessing or using Pixyer.
Table of Contents
Collection of Personal Information
Use of Personal Information
Sharing, Transfer, and Disclosure of Personal Information
Protection and Storage of Personal Information
Rights and Choices
Cookies and Similar Technologies
User Age Restrictions
Data Transfers
Governing Law and Jurisdiction
Privacy Policy Updates
Contact Us
1. Collection of Personal Information
During your use of the website, we may collect the following types of information:
1.1 Information You Provide to Us:
Contact Information: Including username and email address.
Uploaded Images: All image information that users voluntarily upload to the site, including the initial material for further creative work.
Digital Assets: Content generated through AI technology based on the images uploaded by users, such as marketing visuals.
Subscription and Payment Information: This includes your credit card or similar payment information and your subscription history.
Service and Feedback Information: Information about your subscriptions or services via the site and any feedback provided.
Additional Information: Such as responses to surveys for website research/analysis. If you choose not to provide such information, it will not affect your ability to use our website services.
1.2 Information We Automatically Collect:
If you contact us for any reason (via the website inquiry form or email), we will record the contents of any communication between you and us, including any verification information requested.
Details of transactions and communications on the site, including the types or specifications of services subscribed to, pricing, and delivery information.
When you use the site and/or services, we automatically collect information from your device. The collected information may include your IP address, date and time of site access, device type, unique device identifiers, browser type, approximate geographic location (such as country or city-level location), browsing patterns, and details of your interactions with our site and the goods and services it provides.
Additionally, we collect information about the site and its visitors, including browser software, operating system, software and hardware attributes, pages visited, session counts, and unique visitors. Some of this information may be collected using cookies and similar tracking technologies, as further explained in Section 6, “Cookies.” Where required by applicable law, we will seek your consent before using cookies or similar tracking technologies to collect information.
If you choose to upload or import from a device (such as an address book), we may collect information about the people or accounts you share content with or interact with, as well as contact information.
2. Use of Personal Information
We collect and use your personal information primarily for the following purposes:
Account Verification and Management: Including providing login IDs and handling subscription payments/transactions, to ensure you can successfully log in to Pixyer and manage your account.
Service Provision: To identify and create derivative works from images uploaded by users, generating digital assets that meet user needs.
Service Optimization: To analyze uploaded images and generated assets, improve our AI models, enhance user experience, and offer personalized advertising solutions.
User Support: To provide user support services, such as responding to inquiries, handling feedback, and resolving disputes.
Website Services and Operations: To offer and support various services on the site, including processing transactions and payments.
Identity Verification and After-Sales Services: To verify your identity and manage after-sales situations related to our services.
Research and Analysis: To ensure website security and improve and enhance website content and services.
Information Notifications: To send operational messages to your email, including but not limited to subscription bills, usage reminders, account notifications, and related offers. We ensure these messages are intended to enhance your service experience and keep you informed about account and subscription details.
Campaign Recommendations: We may use your email address to send personalized marketing information and advertisements based on your interests and browsing activity. You can opt out of receiving such marketing communications at any time, as detailed in the 'unsubscribe' section of the email. If you opt out, your email will no longer be used for such marketing activities.
In accordance with relevant laws and regulations, we may collect and use necessary personal information without your authorization in the following circumstances:
Related to our legal obligations.
Directly related to national security or defense.
Directly related to public safety, public health, or major public interests.
Directly related to criminal investigations, prosecutions, trials, and judgments.
Necessary to protect your or others' life, property, and significant legal rights where consent is difficult to obtain.
Personal information you have made public on your own.
Collected from legally disclosed information, such as news reports or government information disclosures.
Necessary according to the user agreement or contract with Pixyer.
Required to maintain the security and stability of our services, including identifying and resolving service faults and related issues.
Other circumstances as specified by laws and regulations.
3. Sharing, Transfer, and Disclosure of Personal Information
3.1 Sharing
Unless otherwise required by law or explicitly consented to by you, we are committed to keeping your personal information confidential. We may share your personal information in one or more of the following situations:
With your prior authorization.
At your request.
Necessary sharing with business partners.
To provide you with enhanced and quality website services, we may authorize business partners to provide certain services on our behalf. In such cases, we may share some of your personal information with third parties to improve user service and experience. Please note that we only share personal information for legitimate, necessary, and specific purposes and only the information necessary for providing the service. We will conduct security assessments and handle data securely to protect data safety. We may share information with third parties in the following cases:
Partners and Service Providers: We may share your personal information with affiliates, partners, and service providers to provide and support website services and access.
Business Needs: With your authorization and choice, we may share your personal information with other businesses or organizations to support related business needs.
Cloud Storage Providers: For cloud storage services provided by cloud computing or other hosting service providers.
Large Model Service Providers: For image processing services and AI model-related collaborations.
Cloud Rendering Service Providers: For image rendering and processing services.
Marketing and Advertising Platforms: We may share your personal information with third-party email service platforms to generate advertising content and related website information for your inbox. These platforms are used solely for specified marketing activities and will not use your information for other purposes. Their processing activities are governed by their own privacy policies, not this privacy policy.
Payment Service Providers: For processing payment transactions, which may be subject to their own privacy policies, not this privacy policy.
With your consent, to any other parties.
3.2 Transfer
Transfer refers to transferring control of your personal information to other companies, organizations, or individuals. We will not transfer your personal information to any company, organization, or individual without your explicit consent, except in the following situations:
With your prior consent.
At your request.
In the event of a merger, acquisition, or bankruptcy liquidation, personal information transfer may occur. We will inform you of such circumstances and require that the new holder of your personal information continue to be bound by this privacy policy. Otherwise, we will require them to obtain your explicit consent.
Other circumstances as stipulated by laws and regulations.
3.3 Public Disclosure
Public disclosure refers to releasing information to the public or an unspecified group of people. If we have a legitimate reason to publicly disclose information, we will inform you of the purpose, type (including sensitive information, if applicable), and seek your authorization before disclosing the information publicly.
For publicly disclosed personal information, we will carefully review its legitimacy, reasonableness, and legality upon receiving a disclosure request and will implement the strictest personal information protection measures both during and after the disclosure.
Generally, we do not publicly disclose your personal information, except in the following situations:
To announce punishments for violations or fraud with necessary desensitized information.
After obtaining your explicit consent.
3.4 Exceptions to Consent for Sharing, Transfer, and Public Disclosure
According to relevant laws and regulations, we may share, transfer, or publicly disclose your personal information without prior authorization in the following circumstances:
Related to our legal obligations, including mandatory disclosure to authorized entities by law, judicial, or administrative authorities. In such cases, we will require the requester to provide valid legal documents corresponding to their request and apply legal and industry-standard security measures to protect the disclosed information.
Directly related to national security or defense.
Directly related to public safety, public health, or major public interests.
Directly related to criminal investigations, prosecutions, trials, and judgments.
Necessary to protect the life, property, and significant legal rights of you or others where consent is difficult to obtain.
Personal information you have made public on your own.
Personal information collected from legally disclosed sources, such as news reports or government information disclosures.
Other circumstances as specified by laws and regulations.
Please understand that according to current legal and regulatory requirements, sharing and transferring de-identified personal information, ensuring the data recipient cannot restore and re-identify the personal information subject, does not require additional notification and consent from you.
4. Protection and Storage of Personal Information
4.1 Protection
We are committed to implementing various industry-standard security measures to protect your personal information and minimize the risk of destruction, theft, leakage, unauthorized access, use, disclosure, and alteration. This includes, but is not limited to, storing your personal information on secure servers and employing access controls and appropriate technical measures.
Your proactive self-protection is also crucial for ensuring the security of your personal information. The internet is not an entirely secure environment, and we cannot guarantee that communication methods such as email, instant messaging, or social media are encrypted. We strongly advise against sending personal information through these channels and recommend setting complex passwords when using such tools.
Despite these security measures, please be aware that there is no “perfect security” on information networks. To prevent security incidents, we have established appropriate warning mechanisms and emergency response plans as required by laws and regulations. If a security incident occurs, we will promptly inform you of the situation via email, letter, phone, push notifications, or other relevant means. If individual notifications are impractical, we will take reasonable and effective measures to make announcements. We will also report the incident handling to regulatory authorities and cooperate closely with government agencies.
4.2 Storage
If your account is deactivated or inactive for over 180 days, we will retain your personal information for 24 months as required by law, or until there is no longer a legitimate business need, service provision, or legal requirement. After the 180-day period, if there is no other legitimate processing purpose, we will anonymize your personal information within 24 months. If anonymization is not possible (e.g., information is stored in backups), we will securely store and isolate this information until it can be deleted. The exact retention period may vary based on your activities on the website or legal requirements.
5. Rights and Choices
Login and Logout: Pixyer allows users to log in and log out at any time. Users can log in to Pixyer using valid login credentials and choose to log out securely after using the service.
Account Deletion: If users wish to delete their Pixyer account, they can request account deletion via email. Pixyer will assist with the account deletion process and retain the account operation information for the required period as per legal requirements.
Exercise of Rights: Users may exercise the following rights according to applicable laws and regulations:
Access and Correction of Personal Information: Users have the right to request access to or correction of their personal information through the contact methods provided by Pixyer. Users can update or correct their personal information as needed.
Withdrawal of Consent: Users who have previously consented to the collection and use of specific information have the right to withdraw that consent at any time. Upon withdrawal, Pixyer will no longer provide the functionalities or services associated with the withdrawn consent and will cease processing and using the corresponding information, handling it according to legal requirements.
Deletion of Personal Information: Within the scope permitted by applicable laws, users have the right to request deletion of personal information stored by Pixyer that can be directly or indirectly associated with their identity. Users can submit a deletion request through the contact methods provided by Pixyer. However, for security and identity verification reasons, users may not be able to delete initial registration information independently. If users require such deletion, they should contact Pixyer for assistance.
Limitations and Exceptions: Please note that there may be limitations and exceptions based on applicable laws, regulations, and business needs that may affect the scope and manner in which users can exercise the above rights. Pixyer will handle users' requests in accordance with applicable laws, regulations, and privacy policy requirements.
Termination of Agreement: In the event of termination or cancellation of the Pixyer User Agreement, the corresponding privacy policy will also terminate or be canceled. Pixyer will, as required by law, store, delete, or anonymize user information within a reasonable period.
6. Cookies and Similar Technologies
This section explains how we use cookies and similar technologies to recognize you when you visit our website, and outlines the definitions, purposes, and your control over these technologies.
6.1 What are Cookies?
A cookie is a piece of information sent to your browser and stored on your computer or mobile device's hard drive. If you do not disable or delete cookies, the system will recognize your visit and usage patterns each time you access our website using the same browser or device.
First-Party Cookies are set by the website owner (in this case, Pixyer). Third-Party Cookies are set by a third party that is not the website owner, usually for purposes such as providing advertisements, interactive content, or analytics. These third parties can recognize your device when you visit their respective websites.
Cookies are categorized into two types: Session Cookies (deleted after closing the browser) and Persistent Cookies (retained after closing the browser and reactivated on subsequent visits). Session cookies are used to verify your identity, while persistent cookies do not store your account or password.
6.2 Why Do We Use Cookies?
We use cookies for various reasons, including but not limited to:
Essential Cookies: These cookies are crucial for the proper functioning of the website. They are necessary for core functions of the site, such as account login. They ensure that you can securely access and manage your account information and recognize your identity upon login.
Analytics and Advertising Cookies: These cookies track and analyze the behavior of website visitors to enhance the user experience and deliver interest-based advertisements. They also assist our partners in tracking user visits and ad performance. We use first-party cookies for this purpose:
Cookie Type
Necessary Cookies: These cookies are essential for accessing and using our platform. They provide necessary functionality to ensure the proper performance, security, and functionality of our platform. These cookies cannot be disabled.
Who Provides These Cookies
Pixyer
How to Refuse
Necessary Cookies cannot be disabled
6.3 Other Tracking Technologies
In addition to cookies, we may use other technologies to identify and track website visitors, such as web beacons (also known as “tracking pixels” or “transparent gifs”). These technologies are often small graphic files with unique identifiers that notify us when you visit our website or open our emails. They help us analyze traffic patterns, deliver cookies, evaluate ad performance, and improve website functionality. In many cases, these technologies rely on cookies to function, so disabling cookies may affect their performance.
6.4 How to Control Cookies
You can control whether to accept cookies by adjusting the privacy settings on your browser or device. As different browsers operate differently, we recommend checking your browser's help menu for more information. Please note that disabling cookies may impact certain features of the website, such as logging in or using some services.
By continuing to use Pixyer, you agree to our use of cookies and similar technologies to collect and use your information as described in this privacy policy.
7. User Age Restriction
This website is intended for adults. Users must be at least 18 years old to use this website. According to applicable laws, we do not intend to sell any services to minors. If a minor provides us with personal information without parental or guardian consent, the parent or guardian should contact Pixyer to delete the information.
8. Data Transfers
During the provision of services through our website, we will store your personal data processed through the website in China. Your information may also be transferred domestically between the aforementioned countries. We take appropriate measures to ensure that recipients of your personal information have confidentiality obligations and implement appropriate measures to ensure that your personal information is protected in accordance with this privacy policy, such as standard contractual clauses or other mechanisms required by applicable laws.
9. Governing Law and Jurisdiction
Applicable Law: This privacy policy is governed by the laws of China, including but not limited to relevant privacy protection laws and regulations of the People's Republic of China.
Jurisdiction: For any disputes arising from or related to this privacy policy, both parties agree to submit to the jurisdiction of the People's Court in the location of TROLLEE Technology (Guangzhou) Co., Ltd.
Legal Binding: The interpretation, validity, performance, and dispute resolution of this privacy policy are governed by Chinese law.
Informed Consent: By using Pixyer, you acknowledge and agree to be bound by the terms of this privacy policy and agree to submit any disputes or disagreements related to privacy issues to the competent court in the jurisdiction of TROLLEE Technology (Guangzhou) Co., Ltd.
10. Privacy Policy Updates
We reserve the right to modify this privacy policy at any time. Any changes will be displayed to you through website notifications or other appropriate means. For significant changes, we may require you to reconfirm or reauthorize. Your continued use of, or access to, the website or services will be deemed as acceptance of the modified privacy policy.
11. Contact Us
If you have any questions, comments, or complaints regarding this privacy policy, the processing of personal information, or privacy-related issues, you can contact us using the following:
Operator Name: TROLLEE Technology (Guangzhou) Co., Ltd.
Contact Address: Room 801, No. 87 Dingxin Road, Haizhu District, Guangzhou (Office Only)
Email: support@pixyer.com
Phone: +86 (0)20 31953664
We encourage you to provide a clear description of your issue and your contact information when reaching out to us so that we can respond promptly and address your concerns.
